Our night caretaker is there for several reasons. Mostly, it’s in case you need something at night. For instance, one time the water pump failed at 8 pm at night (we are on cistern water), and he was able to get it started again. He also can start the generator in case of power failures, or let you in after dinner if you forget the keycode. The infrastructure is not as robust as in the US, and our staff does not have vehicles (many people do not in St Lucia), so by having someone there at night we can make sure you are well taken care of.
It is also partly a security measure. We haven’t had any issues, and the villa locks up securely. But it is located in a fairly secluded area at the top of a hill in a forest, and most of our guests find that having someone there gives them a little extra piece of mind.
We are staffed basically around-the-clock, just as a hotel has staff on-site at all times. Doxie and/or Kerryus show up at about 9 o’clock in the morning, but wait outside on the driveway until you open the back doors. They will will most likely be at the villa until mid to late afternoon. John, our night caretaker, arrives shortly before dusk and remains outdoors overnight, just in case you need something, until about dawn.
Doxie sets the schedule of the staff for the week. She may switch up roles from time to time to give people time off and she may take a day off occasionally. If you want to know the schedule, discuss it with Doxie.
The villa is not available for rental without the staff. Our standard of service is that someone is on site around-the-clock to maintain our property (which takes a lot of time in the Caribbean climate) and be there in case you have a question, or to assist in case something unexpected happens, such as a power outage.
Our staff is also there to ensure you have a memorable stay and address any issues you have as quickly as possible. According to a recent industry study, one in ten travelers visited the emergency room while on vacation. We sincerely hope nothing happens to any of our guests, but we want you to rest assured that our staff can quickly get help for you at any time of the day or night in case you need something.
Yes, you may. But you may not send the staff home without Doxie’s permission. For instance, if you are planning particular days to be out and prefer the villa to be cleaned when you are not there, please let Doxie know your schedule and preference, and she will work to try and accommodate your scheduling request. Keep in mind that she will have to be at the villa on days you want her to cook dinner.
Yes, for the standard services of cleaning, maintenance, caretaking, and general assistance. Cooking and meals are not included. The driver and masseuse are not employees of ours, so their services are extra.