You have a choice of how to book with us: book directly and save by emailing or calling us at 1-832-808-3757 (a Houston, Texas, USA phone number), or book with us over VRBO/Homeaway or AirBnB. Both sites charge a service fee. VRBO/Homeaway charges between 8 and 12%, with the higher end of the range for larger parties, and has a maximum of $599. AirBnB has been raising their rates and are over 12% and do not have a maximum. These fees are on top of our rates. We also advertise on Booking.com and TripAdvisor, but we don’t recommend those sites due to their even higher fees.
We recommend you shop around to find the right combination of options (payment and fraud protection, cancellation policy, payment structure) and price before committing to book through a particular source.
We do not refund service charges you pay to book on other listing sites, and we do not price match our rates between sites, either prior to booking or after booking. Special offers are good only for bookings made through the site on which they are advertised and for the valid dates and during the advertised time frame.
When you are ready to book our home, the process is:
1) Email us and tell us the dates you want and that you are ready to book our villa.
2) We’ll get back to you as soon as we can (usually within a few hours) to let you know if your requested dates are available and to confirm the rental rate, and ask you for some information we need for the contract.
3) Once we receive your response with the information for the contract, we will send you the amount to pay for the deposit (you can pay with your credit card or a PayPal account on our Pay Online page). We will also send you a customized contract (here’s the standard version) for your signature through an e-signature website, DocuSign. We’ll hold your dates for 24 hours from the time we send out the contract, to allow you time to read and sign the contract, and pay the invoice.
4) If we receive both your signed contract and your deposit payment within 24 hours of sending the contract, your reservation will be confirmed.