You have a choice of how to book with us: contact us directly through this website, call us at 1-832-808-3757 (a Houston, Texas, USA phone number,) or book with us over VRBO/Homeaway, AirBnB or FlipKey. VRBO and Homeaway recently imposed a service fee, averaging about 5.5% on top of our rates. Tripadvisor/Flipkey impose a service fee of 13%.
Different sites offer different value to you, such as payment and fraud protection as part of the service fee. There is no service fee to book through our website, but we provide no travel insurance. We suggest you shop around to find the right package of services to you prior to booking. Our service to you will be the same regardless of where you book. Our rates are the same on every site.
PLEASE NOTE – WE WILL NOT REFUND SERVICE CHARGES YOU PAY TO OTHER LISTING SITES, AND WE WILL NOT REFUND ANY RATE DIFFERENCES BETWEEN OUR WEBSITE AND OTHER LISTING SITES
Most of our guests start communicating with us before they are ready to commit to book. That’s fine with us, – we prefer it that way. We are happy to answer questions. Villa Grand Piton is a place to live while you are in St Lucia, not just a place to sleep while you visit St Lucia. So we want to hear what your plans are and your expectations so we can help you make sure that Villa Grand Piton is the right choice for you. However, we cannot hold your requested dates while you decide whether to book or not.
The process to book Villa Grand Piton is:
1) Contact us and tell us you are ready to book and the dates.
2) We’ll get back to you within a few hours to let you know if your requested dates are available and to confirm the rental rate, and ask you for some information we need for the contract.
3) Once we receive your response with the information for the contract, we will send you a PayPal invoice for the deposit (50% of the total rental fee) and a customized contract that you sign with an electronic signature through DocuSign. No need to print out the contract, sign it and scan it or take a picture. We’ll hold your dates for 24 hours from the time we send out the contract, to allow you time to read and sign the contract, and pay the invoice.
4) If we receive both your signed contract and your payment within 24 hours, your reservation will be confirmed.